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FAQs

How long does it take to receive my delivery?

We provide same-day delivery for orders placed before 12 noon in Nairobi, next day delivery for orders placed after 12 noon, and delivery within 24-48 hours for areas outside of Nairobi. Orders outside of Nairobi are delivered through a logistics partner Fargo Courier.

 

How do I pay?

We accept payments through M-Pesa direct and all major cards. Debit and credit cards are processed using either Pesapal or Flutterwave.

How much does delivery cost?

We provide FREE DELIVERY for orders above Kshs. 3,000 within Nairobi.  Orders outside of Nairobi will attract delivery charges, which will be calculated based on the cart size and your location. Orders outside of Nairobi are delivered through a logistics partner Fargo Courier.

Where do you deliver?

We deliver anywhere* in Kenya and provide FREE shipping for purchases above Kshs. 3,000 in Nairobi. We have partnered with Fargo Courrier for Deliveries to areas outside of Nairobi.

*Please note that conditions apply to deliveries to Lamu and some coastal regions.

At what times can I place an order?

You may place your order at any time on our website. Deliveries are done every day of the week throughout the month of December (except on the 25th)

 

Do you have any offers at The Wine Box website?

Yes. Please navigate to our Offers Page, where you will find items on discount as well as our wine bundles which are always hugely discounted. We also have a weekly offer on our sommelier’s pick of the week which is released every Wednesday.

How can I tell how many Wine Box Club points I have?

For the time being, Wine Box Club members can tell how many points they have through the weekly members’ email we send out on Wednesdays. We are, however, looking into ways for members to access their points within their accounts on the website.

HOURS

Open Monday - Sunday: (10AM-5PM for deliveries)

 

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